Policies

Ordering

Please place all orders via the online ordering system (see below). Multiple orders for the same day must be separated by meals. For example, if you have an all- day event consisting of three meals you must create an order for each separate meal time; breakfast, lunch and snack. Please place all orders 48 hours prior to the event. Please be sure to enter the delivery time accurately to avoid any errors. We fully understand that last minute orders do happen, and we will do our best of accommodate any last-minute orders. No guarantees can be made for orders placed with less than a 48 hour notice. Please contact a Unidine manager to make arrangements for any last minute order requests.  Last minute orders will be subject to food and delivery limitations.

Specialty cakes

Require 72 hours advanced notice.

China service

China service is available upon request with limited availability at an additional charge. Large functions may require rental items. Catering department can assist with rental items. The customer is responsible for any rental charges. 

Handling of food

Food not consumed at the function should not leave the serving area due to health and sanitation regulations. Unidine cannot assume responsibility for the handling of any food that is taken at the end of a function. This policy is in effect for the safety of our guests.

Substitutions

Unidine catering reserves the right to make substitutions due to circumstances beyond our control. All substitutions will be of comparable quality. We will make every attempt to inform you of any substitution prior to the event.

Cancelation Policy

A 48 hour advance notice is required for cancelation. Less than a 48 hour advance notice will incur the full charge for catering and equipment. Large scale events and off-site events require a 1 week advance notice for cancelation. Less than 1 week advance notice will incur the full charge for catering and equipment.